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Business Automation

AI Lead Responder

Self-initiated project

AI Lead Responder turns a website enquiry into a logged, answered and assigned lead without anyone touching it. Each enquiry is saved to the CRM, the email address is verified, and a personal AI-written reply goes out straight away, so prospects hear back while their interest is still high. The team is alerted in Slack the moment a reply is sent, and invalid addresses and failed sends are flagged for follow-up instead of disappearing. The business gets faster responses, a complete lead record, and hours of manual copying and replying handed back to the team.

TOOLS Zapier Forms, Airtable, AI by Zapier, Gmail, Slack, Google Sheets
THE PROBLEM

When enquiries arrive through a website form, someone has to copy each one into the CRM, check the details and write a reply. Replies are slow outside working hours, mistyped email addresses go unnoticed, and a failed send can mean a lead is lost without anyone knowing.

THE SOLUTION

A Zapier workflow that handles each enquiry from start to finish. It saves the lead, checks the email address, has AI write a personal reply, sends it through Gmail and tells the team in Slack. Every path has an ending: a bad address is logged for follow-up and a failed send raises an alert.

HOW IT WORKS
01

Capture

A visitor submits the enquiry form on the website.

02

Log

The enquiry is saved to the Airtable CRM as a new lead.

03

Check

The email address is checked. A bad address is logged for follow-up.

04

Reply

AI writes a personal reply and Gmail sends it straight away.

05

Notify

The team is told in Slack. A failed send raises an alert.

SEE IT IN ACTION
BUSINESS VALUE
Faster first response: replies go out automatically, at any hour No lost leads: bad emails and failed sends are caught and logged One reliable record: every enquiry lands in the CRM the same way Less manual work: no copying data or writing routine replies Team visibility: each new lead is announced in Slack